As web manager on the business transformation team, David Farrell-Shaw, led the marketing and customer services sections of SE. The task was to reduce the number of websites owned by the agency and transfer all valid content, products and services onto a one stop shop – or portal as it became known.

The established a process for migration of websites by creating a top level information architecture sympathetic to the Government Category List. The duplication of services on old sites was simply enormous. When the dust had settled  it was estimated that around £9 million had been saved from the public purse.